Episode 238: Using Scripts For Employees
Massive gold nuggets in here if you want to improve scalable processes!
Let’s talk about using scripts for technicians/employees. This helps when dealing directly with customers!
This helps to give your company a consistent feel no matter which crew is on the job!
This also helps to create systems and make training a breeze!
Clear communication, comfortability, exceeding expectations and systems really help with your company culture!
Don’t overlook the really tiny details. These do matter with the overall feel and comfortability with your clients.
Think about a lady who is home alone with strange men in her home.
Your job isn’t to be perfect, your job is to successfully exceed their expectations.
Treat yourself and your staff as the prototype of a future multi-million dollar business.
Don’t be a business owner, be the CEO of a company and get crap done!
Listen today to hear an awesome nugget filled podcast about getting your customers to LOVE your company!
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